Privacy policy

Hemp Factory Outlet Privacy Policy
Last Updated: January 16, 2026

This Privacy Policy describes how Hemp Factory Outlet (“HFO,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit, use our services, or make a purchase from www.hempfactoryoutlet.com (the “Site”), or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means any user of the Services, including customers, website visitors, or other individuals whose information we collect pursuant to this Privacy Policy.

By accessing or using the Services, you agree to the collection, use, and disclosure of your information as described below. If you do not agree with this Privacy Policy, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or business operations. When we do, we will post the updated version on this page and revise the “Last Updated” date.

How We Collect and Use Personal Information

We collect personal information from various sources to provide and improve our Services. The types of information we collect and how we use it depend on how you interact with us.

In addition to the purposes described below, we may use personal information to:

  • Communicate with you

  • Improve or maintain our Services

  • Comply with legal obligations

  • Enforce our Terms of Service

  • Detect and prevent fraud or misuse

  • Protect the rights, safety, and property of HFO and others

Personal Information We Collect

Information You Provide Directly

You may provide personal information when you interact with the Services, including:

  • Contact information: name, email address, phone number, mailing address

  • Order information: billing and shipping address, payment confirmation, order history

  • Account information: username, password, and other account security details

  • Shopping activity: products viewed, items added to cart, purchases, reviews, loyalty points, referrals, or gift cards

  • Customer support communications: information you provide when contacting us

You may choose not to provide certain information, but doing so may limit access to some features.

Information Collected Automatically (Usage Data)

We automatically collect certain information when you access or use the Services, including:

  • Device and browser information

  • IP address and network information

  • Interaction data (pages viewed, clicks, session activity)

This information is collected using cookies, pixels, and similar technologies (“Cookies”).

Information from Third Parties

We may receive personal information from third parties, including:

  • Shopify, which powers our online store

  • Payment processors, which securely process payments

  • Analytics and marketing partners, including advertising and email platforms

Any information obtained from third parties is treated in accordance with this Privacy Policy.

How We Use Personal Information

Providing Products and Services

We use personal information to:

  • Process payments and fulfill orders

  • Manage accounts and subscriptions

  • Communicate order, shipping, and service updates

  • Provide customer support

Marketing and Advertising

We may use personal information to send marketing communications by email, text message, or postal mail, and to display advertisements on our Site or other platforms. You may opt out of marketing communications at any time.

Security and Fraud Prevention

We use personal information to detect, investigate, and prevent fraudulent, illegal, or malicious activity. You are responsible for safeguarding your account credentials.

Service Improvement

We use personal information to improve our Services, user experience, and operational efficiency.

Cookies & Tracking Technologies

We use Cookies to operate and improve the Site, remember preferences, perform analytics, and support advertising activities.

For more information about Shopify cookies, visit:
https://www.shopify.com/legal/cookies

You may disable Cookies through your browser settings, but doing so may affect functionality.

Global Privacy Control (GPC)

We recognize and honor Global Privacy Control (GPC) signals as a valid request to opt out of certain data sharing and targeted advertising where required by law. Other “Do Not Track” signals are not recognized.

How We Disclose Personal Information

We may disclose personal information to:

  • Service providers (payment processing, shipping, analytics, IT support)

  • Marketing and advertising partners

  • Affiliates and related entities

  • Legal authorities when required by law

  • Parties involved in a business transaction (e.g., merger, acquisition, bankruptcy)

We do not use or disclose sensitive personal information for purposes of inferring characteristics about you.

Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to the personal information we collect about you  
• Request correction of inaccurate personal information  
• Request deletion of your personal information  
• Opt out of marketing communications at any time  
• Opt out of the sale or sharing of personal information (if applicable)

To exercise any of these rights, please contact us at:

Email: info@hempfactoryoutlet.com  
Subject line: “Privacy Request”

We may verify your identity before fulfilling your request, as permitted by law.

California Privacy Rights

No Sale or Sharing of Personal Information

We do NOT sell or share your personal information as defined under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). If this changes in the future, we will update this Privacy Policy and, if required by law, provide a clear mechanism for you to opt out.

Categories Shared:

  • Identifiers (name, email, phone number)

  • Commercial information (purchase history)

  • Internet activity (usage data)

Recipients:

  • Advertising and marketing partners

California residents may exercise rights to access, delete, correct, or opt out of sharing personal information as provided under applicable law.

Children’s Privacy

The Services are intended for adults aged 21 or older. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us to request deletion.

Data Security & Retention

We implement reasonable safeguards to protect personal information, but no system is completely secure. Information is retained only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

Your Rights

Depending on your location, you may have rights to:

  • Access or know what personal information we collect

  • Request deletion or correction

  • Opt out of certain data sharing or marketing

  • Withdraw consent where applicable

  • Appeal a denied request

We will verify your identity before fulfilling requests and respond as required by law.

Complaints

If you have concerns about our privacy practices, please contact us. You may also have the right to lodge a complaint with a relevant data protection authority.

International Users

Your personal information may be transferred to and processed in the United States or other countries. Where required, we rely on approved transfer mechanisms such as Standard Contractual Clauses.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

📧 Email: info@hempfactoryoutlet.com
📍 Address:
Hemp Factory Outlet
6165 Clarksville Pike
Nashville, TN 37080
United States